How do I place my first order?

Placing an order with fpvok.com is easy; you can register for an account or check out as a guest. All orders must be placed online; we cannot accept orders by phone, fax, or e-mail. Here are the steps you need to follow to place an order. Should you have any questions, please contact us.

 

1. Find the Items You Want
First, you need to browse or search for the items you would like to order. Keyword search boxes are located on nearly every page of the fpvok.com website. You will also find drop-down menus and detailed product categories on the left- hand side of our homepage. When you find an item that interests you, click the name of the item to open the product detail page. Here you will find more information about the item. If you don't find the product that you're looking for on fpvok.com, please contact us.

 

2. Add the Items to Your Shopping Cart
If you want to order an item from fpvok.com, click the "Add to Cart" button on the item's product detail page. Once you've added an item to your Shopping Cart, you can continue shopping until you've found all the items you would like to order. You can access the contents of your Shopping Cart at any time by clicking the button located in the top right-hand corner of our website.

 

3. Choose a Shipping Method
fpvok.com offers free worldwide shipping, but a free tracking number is only provided when the order amount is more than $20. If your order amount is less than $20, you can pay an additional $1.70 for registered airmail and the tracking number will be provided to you. You can also choose to send your package via EMS express service. For other express delivery services, such as DHL, UPS, TNT, FedEx, please click here to contact us. 
Note: If you have a coupon, please key in the coupon code in the designated area.

 

4.  Proceed to Checkout
Take a moment to review all the items you've added to your Shopping Cart. If you would like to remove an item, click the "Remove" button next to the product title. The item will then be removed from your Shopping Cart. If you encounter difficulty or receive an error message, please contact us.

 

5. Sign In/Create a New Account
You can create a new account or check out as a guest. If you choose to check out as a guest, you will not be able to inquire on the status of your order. We recommend to register in order to earn points for your purchase, which can be applied to future orders. Additionally, you can receive 58 bonus points for verifying your e-mail address. These points can be exchanged for a coupon.

 

6. Check Out and Payment Information
fpvok.com only accepts payment via PayPal. You can click "check out with PayPal" to pay for your order using your PayPal account information. If you haven't yet registered for PayPal, please create an account according to the instructions on the PayPal website. It is easy to start a PayPal account. If you have any questions, you can contact PayPal Customer Service by visiting their website at www.paypal.com.

 

7. Review Shipping Address and Pay for Your Order
Please double check your shipping address and make any necessary changes if it is different from your billing address. A customer service representative will confirm an abnormal address with you prior to shipping. 
Note: fpvok.com will arrange shipment within 24 hours of the payment time.

 

8. Check Your Order Status
If you would like to review or change an unpaid order, we recommend that you delete the current order and place a new one. Orders placed as a guest will not be able to check the order status. Should you have any questions, please contact us.

 

How can I check my order status?

fpvok has a very easy way for users to keep track of their account.

1. Sign into your account and click on My Orders at the top left of the page

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2. You will then be able to view all your orders and their current status.

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What does my order status mean?

You can easily find each order you've placed and its current status. On your order details page, various help options will be available based on your order status.

Please see the table below to learn what options are available to you at each stage of your order.

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Can I change my order once it has been processed?

Generally, orders cannot be changed once they have been placed. However, if you contact us immediately after placing the order, we will try our best to accommodate the change(s). If the order payment has already been processed, we cannot make any changes and the order will have to be canceled.

 

I want to add items to my order, what should I do?

If you have not yet checked out, you can items to your cart at anytime while shopping.

If you have clicked "Check Out" but still have not made a payment, you can modify your shopping cart prior to proceeding with your payment.

If your order has been paid and processed you cannot add items, but you can place a new order for the additional items.

If the paid order has not yet been processed, you can contact us and a customer service representative will add the items for you.

 

Can I cancel my order and get a refund?

If the order payment status is "unpaid", you can delete the order at any time.

If the order has been paid and the shipment status is "unshipped", you can contact us to cancel the order and get a refund.

If the order has been paid and the shipment status is "packing" or "shipped", we are unable to cancel or modify the order. You may choose to send back the unopened products after you've received them and we will refund the money upon our receipt of the item(s).

Please note that fpvok.com does not pay the return shipping cost on returned items. Additionally, we are not responsible if goods are lost en route without tracking ability. We will process the refund within 1-3 business days after receiving the returned goods.

 

About stock status

Nearly all the products displayed on fpvok are available. The major difference lays in how long fpvok is able to ship the product.

For products marked as "In stock", fpvok reserve enough stock in warehouse and will send within 24 hours.

For product without any mark, it's available in our suppliers' warehouse. fpvok will send within 48 hours.

For product marked as "Out of stock", it's no longer available for sale. Customers are not allowed to pay for it.

 

What if I have a question before placing an order?

fpvok offers Live Chat for your convenience. If you need information before you buy, you can start a Live Chat with our online sales representatives. If Live Chat is not available, you will be directed to an online form to submit an inquiry and we will respond within 24 hours. Once you submit an inquiry, you can track its progress and submit updates in My Massages.

 

 


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