What is fpvok's return process?

Most items within the product warranty can be returned for either refund or replacement. The replacement will be of the same item or another similar product as per our return policy.

The Return Merchandise Authorization (RMA) Process in Three Easy Steps:

 

1. Obtain the RMA authorization after you submit an RMA request via My Account.

RMA requests should include the following information: Order ID, Item SKU, reason for return (including images), your preference to replace the item or refund your money, and other related concerns.

 

2. Ship the goods to be returned after you have received the RMA authorization.

Please note that the returned item must be with its original packing and accessories. Use the shipping address provided by the fpvok.com Customer Service Center and include the RMA authorization in the package.

Note: Please provide a tracking number for return shipments. fpvok.com will not take any responsibility for lost or missing return shipments.

 

3. Receive the replacement or refund.

fpvok.com will arrange for reshipment or refund within 1-3 business days of receiving your returned items.

 

How do I acquire a Return Merchandise Authorization?

The Return Merchandise Authorization is only for products under the product warranty period. If you need to return an item, please submit your RMA request by visiting RMA Request in My Account. The fpvok.com Customer Service Center will respond within 24 hours. You can review the message in My Account on fpvok.com at any time.

 

An item was lost or damaged during shipping

If your item was damaged during shipping, you are eligible for a full refund. When requesting your refund, please be ready to provide Customer Service photographs clearly showing the problem with the item and its courier number as soon as possible. Please also provide "Proof of Damage" documentation from your courier. Alternatively, you can open the item in front of the delivery person and if you find that it was damaged during shipping, you can reject it, contact us saying you rejected the package (see above), and fpvok will then ship you a new item immediately.

 

An item is missing from my shipment

Contact Customer Service to inform us an item is missing from your order. When we have confirmed that an item was missing, we will offer a full refund of the item price or begin processing a new one for you.

I received an incorrect item

You have the option of 1) exchanging it for the correct item, or 2) returning it for a full refund. Customers must confirm their eligibility for an exchange or return with Customer Service before sending items back. In many cases, you have 7 days after receiving your order to contact Customer Service and request a return or exchange. Make sure to read the Product-Specific policies below for more details (when applicable) and exceptions.

 

Is it necessary to return each individual accessory when I return an item?

Yes. All original equipment, components, manuals, cables, documents and packaging must be returned with your item. fpvok.com cannot process RMA returns that are incomplete. In most cases, items sent in for RMA replacement will be replaced with an entirely new product, including any accessories or components. Please return all accessories with your RMA returns.

 

Do I need to pay the shipping cost on returned items?

Yes. Since we do not charge our customers any shipping fee when delivering the shipment, the customer will be held responsible for the return shipping cost.

 

What should I include in the package with my RMA?

Please include the products you wish to return along with the product return form. Be sure to use the accurate shipping address provided by fpvok.com's Customer Service Team.

 

Where should I send my return?

The shipping address will be provided along with the RMA Authorization from fpvok.com Customer Service Representatives.

 

Is it necessary to offer a tracking number for returned products?

Yes, it is necessary to track the returned product since it is being shipped internationally. fpvok.com will not take responsibility for lost or missing return shipments.

 

How can I receive the refund?

Since all payments are made through PayPal, we'll refund your payment to your PayPal account. It will be processed within 1-3 business days after clearing your return, at which point you will receive a PayPal confirmation e-mail.


 


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