Does offer free shipping service on any product?

Free shipping worldwide offers free shipping service worldwide via airmail. Only when the order amount is over $20, can we offer a free tracking number. The delivery time is determined by the delivery method, destination, the customs clearance time and so on. Generally, delivers the goods via registered airmail.


What is airmail?

There are two kinds of airmail. One is Hong Kong airmail, the other is China mainland airmail (herein referred as China airmail). Airmail stretches to nearly every corner of the world and is broadly used in international shipping.

What's the difference between Hong Kong airmail and China airmail?

The difference can be seen in the chart below

China Airmail VS Hong Kong Airmail


China Airmail

Hong Kong Airmail

Tracking No. (ends in)



Tracking Website

Tracking Update Time

4-6 calendar days

3-4 calendar days

Tracking Boundary

China==>Destination Country

China==>Destination Country

Delivery Time

China airmail is 30-35 calendar days       Hong Kong airmail is 25-30 calendar days


Note: Please make sure you use the correct website for tracking your order.


Is a tracking number provided for my order? offers free tracking numbers for order over $20. We don't offer tracking numbers for orders below $20 unless you add $1.70 for registered airmail.


What factors affect the delivery time?

Delivery time includes processing time and shipping time. Processing time means the time fpvok handles the order internally. Delivery time varies based on the destination. The customs policies of different countries can also impact the delivery time. Generally, the package can arrive to its destination on time.


What shipping methods are available?

Registered airmail (Hong Kong):

(Here you can track your cargo via the postal websites for over 90 countries. Click the country at the bottom of the homepage and you can also track the cargo status when it arrives in your destination country).


EMS, DHL, TNT, UPS, FedEx and other express delivery services






Express delivery requires additional freight cost. If you want to deliver your goods via EMS, DHL, TNT, UPS, FedEx or other express forwarder, please contact service center.


How can I know my order has been shipped?

You'll receive a notification e-mail from us when your order is shipped. Information about your order (shipped items, shipping time, tracking number and tracking website) is included. Also, you can check your order status via "My Account""Order List" at your convenience.


My tracking number is not working, what should I do?

Once your package has left, it will take 1-3 business days to process in the Hong Kong Post system. Please wait a little more time and try again later. If any questions, please leave us a message by visiting My Account. The customer service center will respond within 24 hours.


What is the estimated delivery time to destination?

Considering the complicated international shipping procedures, the estimated delivery time table below is provided only for reference:



Delivery time

Delivery time

In Peak Season

United States, Canada

15-20 calendar days

25-30 calendar days

Australia, New Zealand, Singapore, Vietnam, Malaysia, Israel, Indonesia,   Turkey

20-25 calendar days

30-35 calendar days

Russia, United Kingdom, France, Spain, Germany, Netherlands, Spain, Ukraine, Japan, Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland

25-30 calendar days

35-40 calendar days

Italy, Brazil, Argentina, Chile, Mexico

30-40 calendar days

40-50 calendar days


5-8 calendar days worldwide


3-5 calendar days


When, at the latest, should I contact you if my package is not received?

For shipments to South America, if you haven't received your order after 30 calendar days (35 calendar days in peak season), please contact us by submitting an RMA
For all other countries, if you haven't received your order after 25 calendar days (30 calendar days in peak season), please contact us by submiting an RMA


What are the shipping fees?

Shipping via airmail is free worldwide on any product. The delivery cost for express services depends on your country, how many items you order, and the total weight and volume. The information below is for your reference. If you have any questions, please contact us.



Order Amount


Register Airmail







Below $20








$20 or more








Limited Weight

Less than 2KG

Less than 2KG

No limitation


The shipping methods we provide.

1. Standard ShippingAirmail without tracking number
2. Standard Shipping with Tracking NumberAirmail with tracking number
3. Priority Shipping with Tracking NumberSpecial postal route which deliver packages direct to your current designated country
4. Express Shipping with Tracking NumberAccording to your shipping address,our system will choose the cheapest express shipping method automatically (e.g. EMS, DHL, UPS etc.).


Are there any additional fees involved in international shipping?

In some cases, there will be VAT or other taxes, customs duties or fees levied by your destination country. Additional charges for taxes or customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs and taxation policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.


Please note that we are unable to list items as a gift or write an amount lower than the actual product price on customs forms.





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