Return Policy

 

All returned items must be in brand-new condition, unused and with original tags and packaging.

If you aren't satisfied with your purchase, you may be eligible for a return or exchange depending on your situation and the type of item you purchased. We reserve the right to charge a handling fee on all items returned for non-quality issues.


If we shipped you an incorrect item: You have the option of 1) exchanging it for the correct item, or 2) returning it for a full refund. Customers must confirm their eligibility for an exchange or return with Customer Service before sending items back. In many cases, you have 7 days after receiving your order to contact Customer Service and request a return or exchange. Make sure to read the Product-Specific policies below for more details (when applicable) and exceptions.

If we shipped you an item in the wrong color: You are eligible for a full refund after Customer Service confirms you received the wrong color. Perceived color differences due to the display settings of your computer monitor are not grounds for a refund.

If an item is missing from your order: Contact Customer Service to inform us an item is missing from your order. When we have confirmed that an item was missing, we will offer a full refund of the item price or begin processing a new one for you.

If your package is lost during shipping: Contact Customer Service to inform us you didn't receive your package. Once we confirm with the courier that your package is lost, we will offer a refund or resend your items.

If we shipped you a defective or damaged item: You are eligible for a full refund or exchange. When requesting your refund, please be ready to provide Customer Service photographs clearly showing the problem with the item and its courier number as soon as possible. If you believe your item was damaged during shipping, Customer Service will need photographs showing the damaged packaging as well as "Proof of Damage" documentation to process your exchanging or refund. Alternatively, you can open the item in front of the delivery person and if you find that it was damaged during shipping, you can reject it. fpvok will then ship you a new item immediately.

 

Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:

Any product not purchased from fpvok.com

Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number

Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product

Any product from which the posted code has been removed from its packaging

Any product that exhibits physical damage

Any product for which you have submitted a mail-in rebate

 

 

 

Cancellation Policy

 

Many orders can be cancelled at no charge up until shipment. When your order ships, you'll receive an email entitled "Shipment Notification for order#XXXXXXX with fpvok.com." Orders that have already shipped cannot be cancelled and will be treated as returns.

 

To cancel an order, please Sign in to My Orders, select the order you need help with, and request a cancellation.

 

 


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